When something is stuck

The machine has a registration but has never reached us, or is not running right now. Check three things on it, in this order:

1. Did the install command finish? Run it again and read the last few lines. It is safe to repeat.
2. Can the machine reach the internet outbound? Nothing has to reach it, but it has to be able to reach out.
3. Was the token copied in full? A truncated token registers nothing. If in doubt, revoke it in the console and register the machine again.

If the console says "connected before, offline now" instead, the machine is installed but not running. Start it there and it reconnects on its own.

Almost always the Claude sign-in: the machine is connected, but the account that runs sessions has never authorized. Connect your Claude subscription. Note that it has to be the service account, not root and not your own user.

The other cause is memory. A machine with no room left refuses a new session rather than slowing everything down. Close a session, or give the machine more memory.

A new session is refused the moment it would exceed the limit. Sessions already running are not affected. Close one, or run it on a machine of your own. How the limit works.

The subscription is activated a moment after the payment. Reload the console once. If it still shows no subscription a few minutes later, write to us with the email you paid with. Do not pay again.

Those links carry one-time parameters and do not last. Request a new one and go through it again. Nothing you have already done is lost.