Refund Policy

Subscriptions are billed monthly in advance. Once started we do not process refunds — including the month you barely used it, and the month you decided it was not for you. There is no free trial either.

Months bought with WeChat Pay are prepaid in the same way and are not refunded either.

This is written bluntly because hedging serves nobody: a workspace occupies real machines and real network the moment it opens, and that cost does not disappear because you did not go use it. Better to say it up front than to hang a promise we do not intend to keep.

So ask everything you want to ask before you subscribe: write to support@roamai.cloud or add us on WeCom (footer of every page). We will demo what can be demoed and answer what can be answered, and we will not push you to buy.

Cancelling renewal needs no reason and no email — one click in the console. After cancelling you keep the current period in full; nothing is cut off, and nothing is charged again.

Once it expires you cannot open new sessions, but not a byte of your workspace is touched — resubscribe and pick up where you left off.

When you click "open one for me", we place a real order for a real machine with a cloud provider — that money leaves our hands on the spot, and it is equally non-refundable. Before the machine is created, the interface puts that sentence in front of you as a checkbox, and without it the machine does not get created. We are not going to save this cost with a line of small print buried in a policy.

Using your own server does not involve this machine cost at all.

If the service stops for a reason on our side (we retire a capability, say), the unused portion is refunded pro rata by remaining days. You do not have to argue for this one; we do it on our own.

If the account is terminated for breaking the Terms of Service (using the service to attack, spam, or for anything else unlawful), there is no refund.

Some countries and regions give consumers a right of withdrawal or refund that cannot be waived. This policy does not affect those rights — if that is your situation, write to support@roamai.cloud and say so, and we follow the law.

You are using your own Claude subscription; that bill is with Anthropic and we cannot refund it for you. Everything here concerns only the subscription fee you pay ENCODERIO LLC.